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Fee Schedule

Pricing Based On The Most Used Product Categories

This pricing guide outlines costs based on the most commonly used phone product categories, including local/toll-free numbers, messaging (SMS/MMS), conversation AI and voice calls.

Phone Numbers

All the phone numbers are charged monthly based on the number types. Below is the list of pricing for different number types available in the US/Canada:

Outbound SMS $0.0083

Toll Free Numbers: $2.15 / month

Messaging Service - SMS

The SMS pricing is based on the number of segments a message has, the pricing in US/Canada is as follows:

Outbound SMS $0.0083

Inbound SMS $0.0083

Messaging Service - MMS

The MMS pricing is based on the number of segments a message comprising of, the pricing for US/Canada  is as follows: 

Outbound SMS $0.0220

Inbound $0.0165 (Local Numbers) | $0.0200 (Toll-free Numbers)

Conversation AI Pricing

Usage-Based Plan: $0.02 per message sent to the contact or suggestion shown to the sub-account user

Upgrade to Unlimited Monthly Plan: $49 per month for unlimited conversation AI messages

Voice Calls

The Voice calls pricing is based on the duration of the call in minutes, the pricing for the US/Canada is as follows:

Outbound Call: $0.0216 / minute. Includes:

  • Outbound USA: $0.014 per minute
  • Client Minutes: $0.004 per minute

Conference: $0.0036 per minute (2 legs x $0.0018 per minute)

Inbound Call:

  • If answered on Web/Mobile app/deskphone: $0.0125 / minute. Includes:
  • Incoming call USA: $0.0085 per minute
  • Client minutes: $0.004 per minute
  • If answered on USA Phone Number: $0.0225 / minute. Includes
  • Incoming call USA: $0.0085 per minute
  • Outgoing call USA (to your Phone Number): $0.014 per minute

Number Intelligence

Number Intelligence is a bundle of three functions. All three are turned on/off together, refer to Number Intelligence - Number Validation, Spam Detection, and Unknown Caller

Number Validation ($0.005/call): before sending an SMS, check if the number is valid, if invalid do not send the SMS.

Spam Detection ($0.005/test): when receiving an incoming US call, test it for spam, mark is "spam likely" if it fails the test.

Name Lookup ($0.01/lookup): when receiving an incoming US call, if the number is not on a contact or the contact name is empty, look up the caller's name.

Other Charges

Below are some additional categories that are also charged at the same price as Twilio:

Client Minutes for Calling ($0.004 per minute, already included in the outgoing call charges shared above, SaaS rebilling applies)

Call Recording ($0.0025 per minute of recording, SaaS rebilling applies)

Call Transcription ($0.024 per minute, SaaS rebilling applies)

Answering Machine Detection ($0.0075 per call where it is used, SaaS rebilling applies)

Voicemail drops ($0.0180 / minute, SaaS rebilling applies, same charge as an outgoing call)

Conference Calls ($0.0018 per minute per participant depending on region used)

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